How to Infuse AI Into QM:
What You Need to Know

Across all industries, artificial intelligence (AI) is coming into its own as a tool to increase efficiency, automate tasks, and reduce costs. Before adopting AI in your business there are important things that businesses should consider before making that jump. Join Playvox experts, Chrissy Calabrese and Madelyn Gengelbach, to discuss how quality management is being infused with AI. They will also review things that should be considered as you are evolving your QM processes and some best practices in implementing. If you are thinking about taking that leap into a more automated and AI-driven quality practice, you won’t want to miss this!

You will learn:

• What is automated quality, and how can it benefit your contact center
• Important considerations when incorporating AI into your core quality processes
• Best practices for implementing AI-driven features

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