The Agent Effect: Creating Effortless Experiences That Wow Customers

Have you ever wondered how your agent experience is laying the foundation for your customer experience? We’ll cover proven strategies that will help you empower agent leaders, align business goals, and streamline processes to take agent experience to the next level and drive better results for your organization. We will also discuss the impact of agent performance and motivation and explore the different perspectives of diverse experts, building the next best agent experience in their industry.

You will learn:

• The agent experience journey 
• Identifying and addressing agent disengagement
• Preparing for feedback and reviewing agent’s job satisfaction
• How agent performance impacts customer experience

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